The September 19, 2023, Encanto: The Sing Along Film Concert at Rialto Square Theatre was canceled due to a power outage at the theatre. Now the September 20th performance of Skid Row could go on. The power outage is due to issues with a circuit breaker. The Rialto is working to fix that according to Rialto general manager Wade Welsh who spoke to WJOL. No refunds needed as of 6:45 a.m. Rialto will keep us posted.
All ticket holders will receive a full refund at this time. Tickets purchased through Ticketmaster will be automatically refunded to the credit card used for payment. Tickets purchased at the Rialto Box Office, please return your tickets to the box office within 30 days for a full refund. All tickets will be refunded to the original method of payment. We do advise contacting your point of purchase for assistance and confirmation.
Attn: Box Office
15 E Van Buren St.
Joliet, IL 60432
Rialto Square Theatre box office: 815-726-6600 | Ticketmaster support: 800-653-8000